Business is the place where the employer must work with true leadership that can combine both the ability to motivate the employees to become comfortable with the work as well to motivate them to work at their best. As we know the competition in business is very crowded nowadays. Therefore putting the customer service program is not the additional thing rather it must be put into priority. There are several things that are needed in making the definition of such programs. For example, you need to think about what the term service means in your company. Besides that, you also need to know the minimum standard in providing customer service.