With globalization, we can see that there is no longer boundary between one country and another to have competition. Besides the globalization in terms of opened economic trade, the globalization also occurs with the presence of the information that has become easy to access with the internet. Such phenomena can increase the competition that can become a blessing. Or it can also become a curse if your companies do not have the power to compete. One of the features that can be added for your company is by providing good quality of customer service. To prepare it, you can start by mentioning the companies that you like so well. From that, you can find some qualities that can be used for your business.