A good company is not only the company that can sustain through time, but also the company that can develop more growth for the goodness of its employees. With the chaotic competition with the presence of internet, every company is challenged to do more constantly to give the best from the customer. One of the important aspects that must be provided by the customer is the service program that has been agreed and applied by the employer and supported by the employees. For example, it can be in the form of customer service. Defining a service can be different from one company to another. One of the ways to get the idea of service can be obtained by constructing surveys for customers.