We cannot deny that the presence of technology in information has given so many advantages for people all around the world. Besides that, it also offers better knowledge for them as customers who need the best quality and price. However, this condition can become bad news for business who cannot offer unique things to the customer. If you want to provide more quality, you can prepare the customer service program. If you have made the program, you can make evaluation on the quality of your customer service department. How? It can be applied by faking as a client account to check about the employees’ competence.