Through business, people can get rich. With it, we can also get bankrupt. However, it is already the way that should be done by an employer. What is it? Yes, it is the need o be able to take the risk. With the presence of the sophisticated information technology, it seems like the challenge is getting bigger for a business to have growth, or even to survive. However, as long as you can provide the authentic offer for the customers, you should not be worry. If you want to apply the customer service program, you can find the ideas from the unexpected place. For example, you can get it from the companies that disappoint you. From their lack of service, you can find the point that must be presented for your program.